Refund Policy
1. Trial and paid conversion
Pragati360 provides a 14-day trial to evaluate product fit before paid activation. Customers are encouraged to validate workflow suitability during the trial period.
2. Subscription billing
Paid plans are billed based on selected capacity and usage terms. Billing cycles and plan details are shared during onboarding and plan confirmation.
3. Refund eligibility
Refund requests are reviewed for duplicate transactions, technical billing errors, or accidental charges. Approved refunds are processed through the original payment channel.
4. Cancellation
Customers may request cancellation before the next billing cycle. Access and data retention handling follow active service terms communicated in plan documentation.
5. Contact
For billing and refund queries, contact support@pragati360.com with account details and transaction reference.